Refund and Returns
We want customers to feel comfortable shopping with Chawae. This policy explains our return and refund process.
Chawae is an online retail brand operated by Huitong INC.
1. Return Period
Customers may request a return within 30 days of delivery for eligible products.
The return request should be submitted within the applicable return period.
2. Return Eligibility
To be eligible for a return, the item should generally:
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Be unused and in resalable condition;
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Have its original tags or packaging where applicable;
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Not be damaged, altered, washed, or otherwise used beyond reasonable inspection;
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Be returned according to the instructions provided by our customer service team.
Certain products may be excluded from return where required by applicable law or where specifically identified on the product page.
3. How to Request a Return
To request a return, please contact:
Please include:
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Order number;
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Product name;
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Reason for the return;
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Photos or other information when requested.
Our customer service team will review the request and provide return instructions where the return is approved.
Please do not send a return to an address that has not been provided or confirmed by our customer service team.
4. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds are generally issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us at service@chawae.com as soon as reasonably possible.
Please provide your order number and supporting photos where appropriate so that we can review the issue and determine the appropriate resolution.
6. Exchanges
Product exchanges may not always be available due to inventory availability.
Where an exchange cannot be provided, an eligible return and refund may be offered instead.
7. Non-Returnable Situations
A return may be declined where:
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The applicable return period has expired;
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The product does not meet the return requirements;
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The product has been materially used, damaged, altered, or washed;
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The item is excluded from returns under the applicable product or legal requirements.
8. Questions About Returns
For assistance with a return or refund, contact:
Business Information
Legal Business Name: Huitong INC
EIN: 41-3997980
Business Address: 313 Telly Rd, PMB 1025, Picayune, MS 39466, USA
Website: chawae.com
Chawae is an online retail brand operated by Huitong INC.