Shipping Policy
At Chawae, we aim to provide clear shipping information and a straightforward delivery experience.
Chawae is an online retail brand operated by Huitong INC.
1. Shipping Information
We ship orders to eligible destinations using available shipping carriers and services.
Shipping options and applicable delivery information are presented during checkout based on the order and destination.
2. Free Standard Shipping
Orders with a merchandise subtotal of $69 or more qualify for free standard shipping.
The qualification threshold is based on the applicable merchandise subtotal before shipping charges and any other amounts that do not qualify toward the free-shipping threshold.
Promotional offers may have separate shipping terms when specifically stated.
3. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing time may vary depending on product availability, order volume, payment verification, and other operational factors.
4. Delivery Times
Estimated delivery information may be provided during checkout or in your order confirmation.
Actual delivery times may vary due to carrier delays, weather conditions, holidays, destination-related conditions, incorrect shipping information, or other circumstances outside our reasonable control.
A delivery estimate is not a guarantee of a specific delivery date unless expressly stated otherwise.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible at service@chawae.com if you believe your shipping information is incorrect.
Once an order has entered the shipping process, changes to the shipping address may not always be possible.
6. Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, or damaged, please contact our customer service team at service@chawae.com with your order information.
We will review the shipment information and work with the applicable carrier or fulfillment provider where appropriate.
7. Contact
For shipping questions:
Email: service@chawae.com
Business Information
Legal Business Name: Huitong INC
EIN: 41-3997980
Business Address: 313 Telly Rd, PMB 1025, Picayune, MS 39466, USA
Website: chawae.com